FAQ
Service area
- Where do you serve?
- We serve Boise, Meridian, Eagle, Star, Middleton, Nampa, Caldwell, and Kuna with pickup. Emmett is drop-off only. Outside the Treasure Valley we may not be able to help — submit your ZIP at booking and we will let you know.
- How does pickup routing work?
- We group cities into routing buckets. Once one customer in a given bucket is booked for a given Friday, that Friday becomes pickup-only for that bucket. If you are in a different bucket and the day fills up, you can still drop off — or wait for the next Friday.
Booking process
- How does booking work?
- Pick your items and a Friday, sign a quick e-waiver, pay by card. We hold your slot for 15 minutes while you complete the waiver and payment.
- When will I get my items back?
- We pick up Friday and typically return everything by Sunday evening. Drop-off customers get a same-week return as well.
- Is drop-off cheaper?
- Yes — drop-off saves $10 versus pickup. The drop-off address is shown on your confirmation.
Policies
- What is the cancellation policy?
- Cancellations made more than 24 hours before your scheduled pickup or drop-off receive a full refund. Cancellations within 24 hours receive a 50% refund.
- What is the biohazard fee?
- A $30 surcharge per item with visible bodily fluids, mold, or significant biological contamination. You declare this when booking; if we discover it on arrival or during cleaning we send a Stripe invoice.
- Do you sanitize?
- Yes — hard plastics, harness webbing, and buckles are sanitized with baby-safe products following each car seat manufacturer's cleaning guidelines.